I’m worried about paying my heating bills, where can I get help?

The Home Heat Helpline offers free practical advice for people who are worried about paying their energy bills.

Call free on 0800 33 66 99 to speak to a specially trained advisor.

The Home Heat Helpline can give you information about:

You can also call if you are worried about someone else such as a relative or friend.

The Home Heat Helpline is open 9am–8pm Monday to Friday and 9am–3pm on Saturdays.

The minicom number is 0800 027 2122.

You can also visit the Home Heat Helpline website for more information.

The British Gas Energy Trust is an independent charity that can offer grants to individuals and families to help them pay off money owing to energy suppliers, as well as other household bills.

For more information, visit The British Gas Energy Trust website, telephone 01733 421 060 or email bget@charisgrants.com.

The EDF Energy Trust Fund can offer grants to help people pay off their gas or electricity debts.

To qualify you must be an EDF Energy domestic customer (previously London Energy, Seeboard Energy or SWEB Energy.)

To find out more, visit the EDF Energy Trust Fund website, call 01733 421 060, or email edfet@charisgrants.com

Can my energy supplier help me with my bills?

If you find it difficult to pay your bills, your energy company may be able to lower your gas and electricity bills. This is known as a ‘social tariff’.

You may qualify for a social tariff if you pay more than 10% of your household income towards your energy bills and/or are on benefits. Ring your energy company and ask them what social tariffs they might be able to offer you.

Find out more about what energy companies have to offer on the Social Tariffs page. 

E.ON has also teamed up with Age UK to provide gas and electricity to people over 60. Called Age UK Energy, customers are offered a range of benefits including cold weather payments and competitive gas and electricity prices.

Find out more on the Age UK website.

Am I eligible for a Cold Weather Payment?

Find out whether you qualify for a Cold Weather Payment here.

Am I entitled to a winter fuel payment?

If you are over 60, you will usually be entitled to a lump sum towards your fuel bills. This is called the winter fuel payment.

Find out more about winter fuel payments on the Direct Gov website.

On this website you will find contact details and frequently asked questions.

You can also ring the winter fuel helpline on 0845 9 15 15 15.

You may also be able to claim for past winters. Find out more in this leaflet from the Direct Gov website.

What grants are available to help me make my home more energy efficient?

Depending on your age and the benefits you receive, you may be able to get a grant to make your home warmer, healthier and more energy efficient.

The government-backed scheme, Warm Front, can provide a free package of insulation and heating improvements.

Find out more on the Warm Front website.

If you have a query about the Warm Front scheme, you can  email enquiry@eaga.com or call freephone 0800 316 2805

Some grants and schemes described on this website will not be available to tenants of St. Leger Homes of Doncaster Ltd.